0755-23179541 
sales@oyii.net
PRE-SALES AND AFTER-SALES SERVICE
/SUPPORT/
We focus on the quality and efficiency of pre-sales consulting services, continuously improve service content, and improve service levels to meet the growing needs of our customers.
Below are the pre-sales warranty services we provide:
Product Information Consultation
You can inquire about our product performance, specifications, prices, and other information through phone, email, and other methods. We need to provide professional technical support and product knowledge to help you have a more comprehensive understanding of the product information.
Solution Consultation
To meet your specific needs, we offer personalized solution consultations to help you choose the most suitable product. We can provide customized solutions based on your requirements to increase your satisfaction.
Sample Testing
We provide free samples for you to try, allowing you to better understand the performance and quality of our products. Through sample testing, you can intuitively feel the advantages and disadvantages of our products.
Technical Support
We offer technical support to you to help you solve problems encountered during product use. Technical support is an important way for our company to establish long-term cooperation with you.
We also establish an online communication platform, providing 24-hour online consultation services to facilitate you to inquire at any time. Additionally, we can actively respond to your messages and comments through the establishment of social media accounts.
In the fiber optic cable industry, our after-sales warranty service is a very important service. This is because products such as fiber optic cables may have various problems during use, such as fiber breakage, cable damage, signal interference, etc. If you encounter problems during use, you can seek our solutions through the after-sales warranty service to maintain the normal use of the product.
Below are the after-sales warranty services we provide:
Free Maintenance
During the after-sales warranty period, if the fiber optic cable product has quality problems, we will provide you with free maintenance services. This is the most important content in after-sales warranty service. You can repair product quality problems for free through this service, avoiding additional costs due to product quality problems.
Replacement of Parts
During the after-sales warranty period, if certain parts of the fiber optic cable product need to be replaced, we will also provide free replacement services. This includes replacing fibers, replacing cables, etc. For you, this is also an important service that can guarantee the normal use of the product.
Technical Support
Our after-sales warranty service also includes technical support. If you encounter problems when using the product, you can seek technical support and assistance from our after-sales department. This can ensure that we help you to better use the product and solve various problems encountered during the product use process.
Quality Guarantee
Our after-sales warranty service also includes a quality guarantee. During the warranty period, if the product has quality problems, we will take full responsibility. This can let you use fiber optic cable products with more peace of mind, avoiding economic losses and other unnecessary troubles due to product quality problems.
In addition to the above content, our company also provides other after-sales warranty service content. For example, providing free training services to help you better understand how to use the product; providing fast repair services so that you can restore the normal use of the product more quickly.
In summary, after-sales warranty service in the fiber optic cable industry is very important to you. When purchasing products, you should not only pay attention to the quality and price of the product but also understand the content of after-sales warranty service so that you can receive timely help and support during use.
CONTACT US
/SUPPORT/
If you have any questions or need any help, please feel free to contact us. Our professional team will provide you with the best pre sales and after sales service to meet your needs.