/SUPPORT/
FREQUENTLY ASKED QUESTIONS
We hope the following FAQ will help you better understand our products and services.
Fiber optic cable is a type of cable used for transmitting optical signals, composed of one or multiple optical fibers, plastic coating, strengthening elements, and protective coverings.
Fiber optic cables are widely used in fields such as communications, broadcasting and television, data centers, medical equipment, and security surveillance.
Fiber optic cable has the advantages of high-speed transmission, large bandwidth, long-distance transmission, anti-interference, etc., which can meet the requirements of modern communication for high-speed, high-quality, and high reliability.
Choosing fiber optic cables requires consideration of factors such as transmission distance, transmission speed, network topology, environmental factors, etc.
If you need to purchase fiber optic cable, you can contact us by phone, email, online consultation, etc. We will provide you with professional product consultation and after-sales service.
Yes, our optical cables comply with ISO9001 quality management system and ROHS environmental protection certification.
Fiber optic cables
Fiber optic interconnect products
Fiber optic connectors and accessories
Our products adhere to the concept of quality first and differentiated research and development, and meet the needs of customers according to the requirements of different product characteristics.
Our prices may vary based on supply and other market factors. After your company sends us an inquiry, we will send you an updated price list.
ISO9001, RoHS certification, UL certification, CE certification, ANATEL certification, CPR certification
Sea transportation, Air transportation, Express delivery
Wire transfer, Letter of credit, PayPal, Western Union
Yes, we always use high quality packaging for shipping. We also use special hazard packaging for dangerous goods and certified refrigerated shippers for temperature sensitive shipments. Special packaging and non-standard packaging requests may incur additional charges.
Shipping costs depend on the pickup method you choose. Express delivery is usually the fastest but also the most expensive way. Sea freight is the best solution for bulk cargo. We can only give you the exact shipping cost if we know the details of quantity, weight and transportation way.
You can check the logistics information with sales consultant.
After receiving the goods, please check whether the packaging is intact for the first time. If there is any damage or problem, please refuse to sign and contact us.
You can contact our after-sales service team through the following ways:
Contact: Lucy Liu
Phone: +86 15361805223
Email: lucy@oyii.net
Product quality assurance
Product manuals and documentation
Free technical support
Lifetime maintenance and support
You can check the repair status of the product you purchased through sales consultant.
If your product has a problem during use, you can apply for repair service through sales consultant.